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Uber Is Serving New York’s Outer Boroughs More Than Taxis Are

The recent debate between Uber and New York City Mayor Bill de Blasio over whether the ride-for-hire company was exacerbating Manhattan congestion was fueled by incomplete, misleading data. There was no way of knowing exactly where Uber cars and taxis pick up passengers, and so the city agreed to a study of Uber’s effects last month as part of its detente with the company.

Now, thanks in part to a Freedom of Information Law request, we have data. A lot of data: nearly 93 million trips taken by Uber and conventional taxis over a six-month period from April to September last year, including date, time and coordinates of the pickups. And while we can’t yet say whether Uber has exacerbated Manhattan congestion, the data we’ve analyzed shows that Uber has a point when it claims that it is doing a better job than taxis in serving the boroughs of New York City outside of Manhattan. Of the 4.4 million Uber rides for which the data shows a pickup location, 22 percent started outside of Manhattan, compared with just 14 percent of the 88.4 million yellow and green taxi rides.1


The city, though, has a point when it says that most of Uber’s trips are in the city’s busiest areas. Uber’s Manhattan pickups were heavily concentrated in the part of the island south of 59th Street, just as taxi pickups are. In fact, 63 percent of all Uber rides in New York started in that area,2 which includes the midtown and downtown business districts, compared with 62 percent of all taxi pickups.3 (Taxis picked up a greater proportion of their riders in Manhattan north of 59th Street: 25 percent, compared with Uber’s 15 percent.)


The data shows just how much of the market for rides is concentrated in Manhattan south of 59th Street, home to less than 10 percent of the city’s inhabitants but the destination of most interborough commutes. It is also, though, the part of the city best-served by the subway and with the worst traffic congestion.

“This tracks very closely with the patterns we’ve seen in this sector — with the overwhelming majority of pickups concentrated in Manhattan,” Wiley Norvell, de Blasio’s deputy press secretary, said in an emailed statement about Uber. The city’s forthcoming study, he said, should add more information on congestion, air quality and other factors.

Norvell added that the city is aware of the need for more service outside the city center. “There is a long-recognized inequity in service to the outer boroughs, which is why green cabs that service solely the outer boroughs and Upper Manhattan were launched and why the administration has supported their growth,” he said.

We got the Uber data two weeks ago after making the Freedom of Information Law request to New York’s Taxi & Limousine Commission. (The TLC separately published the cab data online last week.)4 We then divvied up the 93 million rides by census tract, borough, day of week and time of day.

While Uber had a greater percentage of pickups outside of Manhattan than taxis did, there was plenty of variation in Uber’s share among neighborhoods in the outer boroughs. For instance, Uber was particularly strong in the wealthy northwestern Bronx neighborhood of Riverdale and in the northeastern Queens neighborhoods of Little Neck and College Point, while taxis were dominant in northwestern Queens, closer to Manhattan. More broadly, many of Uber’s strongholds were far from subways or a long transit trip away from Midtown, areas like Dyker Heights and Marine Park in southern Brooklyn.

Uber grew quickly during the six months for which we have data. Its drivers provided 82 percent more rides in September than in April. We checked how its market share among all Uber and taxi rides5 changed throughout the five boroughs by subtracting its April share from its September share. And what we found indicates that Uber was increasing in strength outside of Manhattan: Its biggest market-share increases came elsewhere, notably in northeastern Queens and southwestern Brooklyn, two of the areas the farthest from Midtown.

We don’t have detailed trip data since last September, and the breakdown of rides could have changed since then. For instance, Uber offered an incentive from October through December of last year for drivers to work in the busiest areas of the city — Manhattan south of 110th Street and a sliver of Brooklyn from Greenpoint to Park Slope — which could have decreased its proportion of rides that started outside of Manhattan. On the other hand, Uber spokeswoman Alix Anfang pointed out incentives since April of this year for drivers to work in the outer boroughs.

“This was a short-term incentive to meet high demand during the holiday season and has not been in effect any time this year,” Anfang said of last fall’s incentive. “During the short time it was in place, reliable rides were still readily available in the outer boroughs.”

Anfang also said our data might understate Uber’s current outer-borough footprint because about 10 percent of the rides in green taxis, which can be hired by phone or app, have come through Uber. In addition, she said a greater share of dropoffs than pickups were outside Manhattan (we did not receive dropoff data from the TLC).

“Uber is proud that the communities outside of Manhattan, which yellow taxis go to the least, are our fastest-growing areas,” she said. “As of July 2015, one-third of all Uber rides started in the outer boroughs and Upper Manhattan — a trend that has been increasing since we first came to NYC.” According to data provided by Uber, 69 percent of its rides in the six months through July of this year started inside the Manhattan core — south of 110th Street on the West Side and 96th Street on the East Side. That’s down from 76 percent during the six months of 2014 in our data set.

We broke down rides by time as well as place. Uber is busiest between 5 and 6 p.m., while taxi rides dip around that time because of late-afternoon shift changes. Uber does the least business on Sundays, while green cab rides peak during the weekend.


Even data on nearly 93 million rides isn’t enough to answer all the interesting questions about getting around New York City by for-hire car. But we’ll be exploring this data in greater depth in forthcoming articles — looking at whether Uber serves predominantly black neighborhoods or low-income neighborhoods better than cabs do, for instance.


  1. For taxis and for Ubers, about a quarter of their rides that started outside of Manhattan began at one of the two airports in New York City: John F. Kennedy and LaGuardia, both in Queens. Yellow taxis are allowed to pick up passengers anywhere in the five boroughs, while green taxis can be hailed anywhere outside of what’s known as the Manhattan core — south of 110th Street on the West Side, south of 96th Street on the East Side — and the city’s two airports. (Green taxis can pick up pre-arranged rides at the airports and other locations outside the Manhattan core.) For much of the analysis in this article, we’ve combined green and yellow taxi rides, since they’re complementary services both overseen by New York’s Taxi & Limousine Commission. We omitted Staten Island from the maps for this article because it is not linked directly by road to Manhattan and has a minuscule share of rides by Uber or taxi.

  2. The trip data shows latitude and longitude for pickups, so some rides near the boundary of the central business district are difficult to categorize. But these rides make up a minuscule percentage of the total number of rides and so make little difference in the analysis.

  3. Uber had a bigger share of its rides downtown: 27 percent south of 14th Street, compared with 20 percent for taxis.

  4. TLC-licensed for-hire vehicles in New York must be affiliated with a base, which dispatched cars in the days before smartphone apps. The TLC sent us trip data from five of Uber’s six bases — Unter, Hinter, Weiter, Schmecken and Danach — for the period from April to September 2014; cars from those bases handled virtually all Uber rides in the city at that time, according to a TLC spokesman. The agency had directed Uber and other for-hire companies to hand over the data in October. Uber initially fought the directive and objected to making the data available to FOIL requests, before relenting in January. The TLC has been collecting trip data each month since the start of this year. We asked for the most recent data available. The TLC, in its response to our FOIL request, said, “Though the TLC now requires all For-Hire Vehicle bases to submit monthly records, the 2015 trip data received from several bases did not comport to the formatting requirements specified by the TLC. Consequently, the TLC is devising a method to load the data so that it can further be reviewed to ensure that no submitted data fields contain personally identifiable information. Given the large amount of records which must be reviewed, the TLC cannot provide an estimate as to when raw trip data will be available.”

  5. We have detailed trip data from April to September 2014 only for Ubers and green and yellow cabs. Other data we got via FOIL on 10 other major non-taxi ride companies such as Lyft, Carmel and Prestige shows that Uber was much bigger than them. It had 58 percent more rides from July to September last year than the 10 companies combined. But many other smaller companies primarily serve the outer boroughs. Whenever we refer to Uber’s share in the city or a neighborhood, we mean its share of all Uber or taxi rides.

Carl Bialik was FiveThirtyEight’s lead writer for news.

Andrew Flowers wrote about economics and sports for FiveThirtyEight.

Reuben Fischer-Baum was a visual journalist for FiveThirtyEight.

Dhrumil Mehta was a database journalist at FiveThirtyEight.